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How 1q1 Handles Your Personal Data

At 1q1, we take the privacy of every account holder seriously — this policy sets out exactly what data we collect, why we collect it, and how we…

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What This Privacy Policy Covers

1q1 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all personal data processed by 1q1 when you create an account, make deposits through UPI, Paytm or PhonePe, or contact our support team. We collect only the data that is necessary for your account to function — including your name, email

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address, contact number, and payment identifiers such as your UPI handle or Paytm-linked mobile number. Data is stored on secured servers and is not sold or shared with third parties for marketing purposes. Where local law in India requires us to retain transaction records, we do
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so for the legally prescribed period only. Access to the platform and data processing is subject to applicable local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have questions about how your data is used, want to request a copy of what we hold, or need to raise a concern, our…

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

From the moment your account is created to the day you request deletion, 1q1 applies layered protections at every stage of data handling.

Encrypted Data Storage

All personal and financial data, including your UPI handle and Paytm-linked details, is stored using AES-256 encryption.

Cookie Controls

We use functional and analytics cookies to keep your session active and measure page performance.

Account Security Layers

Your account is protected by password hashing and optional two-factor authentication via your registered mobile number.

Data Retention Policy

We retain your account data for as long as your account is active and for the period required under applicable…

Your Right to Access

You may request a full export of the personal data we hold on your account at any time.

Third-Party Data Sharing

We share data only with payment processors such as UPI network partners and PhonePe's settlement layer, and only to the…

Frequently Asked Questions About Your Privacy

The questions below address the data rights and privacy topics that account holders ask us about most. If your question is not covered here, reach out via live chat or email and our privacy team will respond directly.

We collect your name, email address, mobile number and, where verification is required, identity documents. Payment identifiers such as your UPI handle or Paytm-linked mobile number are recorded when you make a deposit or withdrawal.

Send a data access request to our support email from your registered account address. We will compile and deliver a full data export within 30 days of receiving your verified request.

Yes. Submit a deletion request through live chat or email. We will remove your data within the timeframe permitted by law, retaining only what applicable Indian regulations require us to keep for transaction records.

We share data only with payment processors — UPI network partners, Paytm and PhonePe — and only what is needed to complete your transactions. We do not sell your data or share it with advertisers or unrelated third parties.

We use cookies to keep your session active and to understand which parts of the site are used most. You can adjust or withdraw consent for non-essential cookies at any time through the cookie settings in your account dashboard.

After account closure, we retain transaction and identity records for the period required under applicable Indian law. Once that window expires, records are permanently deleted from our servers using a secure erasure process.

Contact our privacy team directly via the support email or live chat. If you are not satisfied with our response, you may escalate the matter to the relevant data protection authority under applicable Indian law.

How 1q1 Handles Your Personal Data

Contact Us About Your Data

How We Protect and Manage Your Account Data

Encrypted Data Storage

Cookie Controls

Account Security Layers

Data Retention Policy

Your Right to Access

Third-Party Data Sharing

Frequently Asked Questions About Your Privacy

01 What personal data does 1q1 collect when I open an account?

02 How do I request a copy of all the data 1q1 holds about me?

03 Can I ask 1q1 to delete my personal data?

04 Does 1q1 share my data with third parties?

05 How does 1q1 use cookies, and can I turn them off?

06 How long does 1q1 keep my account data after I close my account?

07 Who do I contact if I believe my data has been mishandled?

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